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Aibei Doll Support Center
Email: [email protected]
100% Privacy Guaranteed

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Support Information

Email Us:
[email protected]

Response Time:
We aim to respond to all inquiries within 24 hours during regular business days.

Confidentiality Promise:
All communications with Aibei Doll are strictly confidential. We prioritize your privacy above all else. Your personal information, order details, and inquiries will never be shared with any third party.

Our support team operates Monday through Friday. We strive to reply to all inquiries within 24 hours. During high-volume periods or sales events, please allow up to 48 hours for a detailed response.

To guarantee 100% privacy and discretion for our customers, and to maintain precise records of your customization requests or order details, all support is handled securely via email at [email protected].

Order confirmations are sent automatically immediately after purchase. Because of the adult nature of our products, some email providers may filter our emails. Please check your Spam or Junk folder.

If you need to update your address, please contact us immediately using the form above. We can only modify shipping details before your doll has been dispatched from our warehouse.

To help us resolve your issue as quickly as possible, please include your Order ID (if applicable), the specific doll model you are inquiring about, and attach photos if you need technical support.

Yes. Once your premium doll has been dispatched from our warehouse, you will automatically receive an email containing your tracking number and a link to trace the discrete delivery.